Service Policies

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Repair Risks

Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time. 

Repairs on devices with glued-on screens such as iPads involve prying the screen to access internal components. Screens are very delicate and can crack or break during the prying process.
Although this is not common, it can happen depending on the device condition.  
Integrated GPU on laptops and AIO computers can fail without warning especially on older devices such as 2011 Macbooks/iMacs. HP, Dell, Toshiba, and other devices with known GPU problems of any year make and model.

Estimates

While I try to be as thorough as possible with all estimates, I do not guarantee that my estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. My estimates may evolve or change during the course of servicing your device. If an update on estimate is needed, I will let you know as soon as possible before we proceed any further.

All changes MUST be approved by you before I move on with any work.

It is the customer’s responsibility to seek out an estimate.

Upon receipt of devices, I assume that the customer wants us to proceed with the repair attempt, and that the customer has done their due diligence to reach out for an estimate or quote.

Payment Options

I accept all major credit and debit cards for our repair services. It is the customer’s responsibility to inquire about their payment options and abide by the rules and regulations in regards to the payment of their repair.

Warranty Time Period

I offer a 60 day warranty on most repairs. If for any reason an issue from the original work order recurs within 60 days, I will perform the service again at no extra charge. All parts used to repair your device is also guaranteed for 60 days from the date of the repair (unless it your own part).

The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

Warranty Exclusions

I do not offer warranties or guarantees, explicit or implicit, on any of the following:

  • Any service using parts not purchased through TilbyTechFix
  • Any software issues, including virus removal, Operating system installation
  • New symptoms/issues not directly tied to the original service within the 60 day guarantee period
  • Installing new hardware or modifying existing hardware in the 60 day guarantee period

Warranty

Recurrence of original symptoms or issues caused by user error or negligence in the 60 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware).

NOTE: If the device find in resultant breakage occurs in a clumsy fashion within the warranty period, the warranty is VOID.

This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non original charging cables to charge your device,  or any other action, accidental or intentional, that could cause our repair to fail. 
By accepting service from me, you understand and agree that I will not be held liable for voiding your device manufacturers warranty.

If your device malfunctions or fails within 60 days from the time that you received the device, I will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before I move forward with the repair. No refunds are issued before I attempt the repair again so I can verify the validity of the claim. If your device qualifies for the warranty repair, you are responsible for bring the device back to me.

Estimate and Repair Time

I pride myself on the speed of my repairs, however many of the factors that determine the length of your repair are beyond my control. As such, I will attempt to repair your device as soon as possible in the order it was received. Many of my repairs are completed in 1-3 days, however I offer no guarantees of how long the repair will take. Any references to repair times are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of repair time.

Replacement Parts Procedure 

If a repair requires parts to complete, I will contact and inform you of the need prior to ordering any parts. I will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond my control, my estimate is a best guess and is not intended to guarantee arrival by a specific time. If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required. I generally do not use parts not purchased by us. This is due to our inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by me are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer.

By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by our warranty or any other guarantee or assurance, explicit or implicit.

You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.

Repair Attempt Fee

I charge a repair attempt fee for water damage devices repairs,  data recovery and devices that had prior repair attempts.

If repair is unsuccessful, or data recovery is not possible, or the device was previously worked on before it arrived to me.  You will be charged a repair attempt fee £65 to cover the time spent working on your device.

Data 

I do not guarantee the security or safety of your data. While I take every precaution possible to make sure the integrity of your data is unaffected, I cannot assume liability for any lost data as a result of repair performed by myself.

If I’m aware that a procedure may result in loss of data, I will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, I cannot in advance predict what may happen to your data in every situation. I strongly encourage you to back up any important files and documents before you drop off or mail in your device for service.

Pickup time limit and storage

Due to my limited storage capacity, I will hold on to devices for up to 60 days after I have contacted you to pick up your device. After the 60 days period, if I have not heard from you, I will consider your device abandoned and I will have the right to sell the device to recover repair cost and parts used to fix your device, or I will recycle the device if it’s non functional. I cannot guarantee that your equipment will not be discarded after the initial 60 day period, so it is critical that you pick up your equipment on time or make arrangements with me to store your equipment until you can pick it up.