Browse some of our most frequently asked questions to get the answers you need. Select a question to read the answer.
Do you provide electronic repair estimates?
Yes, I can provide you with an estimate based on the information you have given to me about your device.
Feel free to contact me via our form or TXT to ask for an estimate to repair for your device.
Also keep in mind that estimates are a ballpark cost based on the information I have received about your device.
Do you offer any warranties on the repairs?
Yes, most repairs are covered by a 60-day warranty, given that your device is having the same issues you sent it in for.
You are only responsible for getting the device back to me. I will re-diagnose it and re-attempt the repair at no extra charge.
Devices with replacement parts supplied by the customer, or with prior repair attempts from another company, are not covered by the warranty. I cannot guarantee the quality of those components or the work carried out by another repairer.
If further damage occurs through careless handling, the warranty is void. I will contact you with a new repair price before doing any further work.
What are the chances of fixing my device?
Every repair is different. As a rough guide, think of it as a 50/50 chance. I have limits on what can be repaired, and sometimes the repair cost may be more than replacing the device.
Is my personal information private?
I may ask for details such as your name, address, email address or phone number so I can locate your account, provide support and answer your questions.
I do not sell, rent or give away your personal information to other companies. Information submitted through web forms is encrypted.
Do you store my credit card information?
No. I do not see or store your credit card information.
When will I get my repaired device back?
Once payment has been made, we will arrange for you to collect your device.
When do I have to pay?
In most cases, payment is due after the repair.
Sometimes I may need to order costly parts that take time to arrive, so I may ask for half of the repair fee upfront.
Water damage or previous repair attempts are covered by the repair attempt fee, which must be paid before I start work.
Do you repair hard drives, USB flash drives or SATA drives?
I offer data recovery, but not long-term drive repairs. A drive usually fails for a reason, and a repaired drive could fail again. For recovery, I work quickly to copy your data while the drive is working.
Recovered data is copied to a USB storage drive. I return both the broken drive and the recovery USB. I do not recommend using the broken drive after it is returned.
These are data recovery jobs, not drive repair jobs.
What payment methods do you accept?
You can pay by cash, bank transfer or PayPal. If you have any questions, please use my contact form.
How long does a repair take?
It depends on the fault and whether I have the parts in stock. If I have the part and the repair is straightforward, it could take around 45 minutes.
If I need to order a part, it can take a couple of weeks or even a month to arrive. Damage to the board can also add several hours of work. A repair might take five minutes or a few weeks, depending on the fault.
What is the repair attempt fee?
Water-damaged devices and devices that have had previous repair attempts are not guaranteed to be fixable and can take many hours to investigate. The repair attempt fee is £65 for all devices.
If the device is fixable, I deduct the £65 fee from the repair cost and invoice you for the balance. If it cannot be fixed, I will let you know and return it to you.